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Learn English Business Communication
English on the Telephone
Preparing to make a call
Preparation is one of the things that can help you when making a phone call. This telephone call preparation form is one of the tools you can use:-
Telephone call preparation form |
| Date: |
| Contact person (full name and title): |
| Company name: |
Address: |
| Telephone number(s): |
Script |
Primary reason for call:
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Secondary reason for call:
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Introduction:
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Lead statement:
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Key words:
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Conclusion:
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Results/Comments:
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Follow-up action to be taken:
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