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Learn English Business Communication

English on the Telephone

Preparing to make a call


Preparation is one of the things that can help you when making a phone call. This telephone call preparation form is one of the tools you can use:-

Telephone call preparation form
Date:
Contact person (full name and title):
Company name:

Address:

Telephone number(s):

Script

Primary reason for call:

 

Secondary reason for call:

 

Introduction:

 

Lead statement:

 

Key words:

 

 

Conclusion:

 

Results/Comments:

 

Follow-up action to be taken:

 

 

 
 
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