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Business Communication Skills

Looking after Visitors

Assigning roles

Here are some phrases you can use when looking after visitors.

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Common English Phrases

Greeting the visitor:-

Good morning/afternoon. Can I help you?  
Do you have an appointment?  
I'll let (Mr Smith) know you're here. What name is it, please?  

Explaining there's a problem:-

I'm afraid (Mr Smith) is in a meeting.  

I'm sorry, but he/she's out of the office at the moment.


Offering help / refreshments etc:-

Would you like to take a seat?  
Maybe I can help you?  

Would you like some tea/coffee whilst you wait?


Milk and sugar?

Would you like to read through our company brochure / newsletter / literature?  

Making small talk:-

Did you have a good journey?  
What was the weather like in (London)?  
Have you been to (Germany) before?  


Business English